Contact Us

We'd love to hear from you. If you have any questions, need technical support, or want to provide feedback, please contact us through the following ways.

📧 Email Contact

Support Email:kefu308@gmail.com
Response Time: Usually within 24 hours

⏰ Service Hours

Monday - Friday: 9:00 - 18:00 (GMT+8)
Saturday - Sunday: 10:00 - 16:00 (GMT+8)
Responses may be delayed during holidays

📋 Reasons to Contact Us

🛠️ Technical Support

  • Player not working properly
  • Video loading issues
  • Compatibility problems
  • Feature usage questions

💡 Feature Suggestions

  • New feature requests
  • User experience improvements
  • Interface optimization suggestions
  • Performance enhancement ideas

🐛 Bug Reports

  • Program errors or crashes
  • Display abnormalities
  • Data processing errors
  • Other technical issues

🤝 Business Cooperation

  • API integration partnerships
  • Technical consulting services
  • Custom development needs
  • Other business inquiries

📝 Please Provide When Contacting

To help us resolve your issue faster, please include the following information in your email:

  • Problem Description: Detailed description of the issue or request
  • Browser Information: Browser type and version you're using
  • Device Information: Operating system, device model, etc.
  • Error Screenshots: Screenshots of any error interfaces
  • Reproduction Steps: Specific steps to reproduce the problem
  • M3U8 Link: If related to specific video, provide test link (if publicly shareable)

🔒 Privacy Protection

We are committed to protecting your privacy:

  • Your contact information is only used to respond to your inquiries
  • We will not disclose your personal information to third parties
  • Technical issue-related information is only used for problem diagnosis and resolution
  • We follow strict data protection standards

For more information, please see ourPrivacy Policy

🚀 Other Support Channels

📚

User Tutorials

Check ourblog tutorialsfor detailed usage guides

❓

FAQ

Visit ourFAQpage to find answers

ℹ️

Project Information

Learn more about ourproject

Thank you for using M3U8 Player!

We are committed to providing you with the best service experience